.haolo-support-root {
  --hs-bg: #ffffff;
  --hs-bg-soft: #f5f6f8;
  --hs-text: #111318;
  --hs-muted: #69707d;
  --hs-border: #e2e5ea;
  --hs-accent: #111318;
  --hs-accent-text: #ffffff;
  --hs-user: #111318;
  --hs-user-text: #ffffff;
  --hs-agent: #f0f2f5;
  --hs-agent-text: #111318;
  --hs-danger: #c73b43;
  --hs-shadow: 0 24px 70px rgba(16, 24, 40, 0.2), 0 4px 18px rgba(16, 24, 40, 0.1);
  position: fixed;
  right: max(24px, env(safe-area-inset-right));
  bottom: max(24px, env(safe-area-inset-bottom));
  z-index: 2147482000;
  color: var(--hs-text);
  color-scheme: light;
  font-family: Inter, ui-sans-serif, system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;
}

.haolo-support-root[data-theme="dark"] {
  --hs-bg: #16181d;
  --hs-bg-soft: #22252c;
  --hs-text: #f5f7fa;
  --hs-muted: #a9b0bc;
  --hs-border: #363b45;
  --hs-accent: #ffffff;
  --hs-accent-text: #101216;
  --hs-user: #ffffff;
  --hs-user-text: #101216;
  --hs-agent: #292d35;
  --hs-agent-text: #f5f7fa;
  --hs-danger: #ff737a;
  --hs-shadow: 0 26px 78px rgba(0, 0, 0, 0.52), 0 4px 18px rgba(0, 0, 0, 0.3);
  color-scheme: dark;
}

.haolo-support-launcher {
  position: relative;
  display: grid;
  width: 58px;
  height: 58px;
  margin-left: auto;
  padding: 0;
  place-items: center;
  border: 1px solid rgba(255, 255, 255, 0.18);
  border-radius: 50%;
  background: #050505;
  color: #ffffff;
  box-shadow: 0 12px 32px rgba(0, 0, 0, 0.24);
  cursor: pointer;
  transition: transform 160ms ease, box-shadow 160ms ease, background-color 160ms ease;
}

.haolo-support-launcher:hover { transform: translateY(-2px); background: #1b1b1b; box-shadow: 0 16px 36px rgba(0, 0, 0, 0.3); }
.haolo-support-launcher:active { transform: translateY(0) scale(0.97); }
.haolo-support-launcher:focus-visible,
.haolo-support-close:focus-visible,
.haolo-support-button:focus-visible,
.haolo-support-attach:focus-visible,
.haolo-support-media-remove:focus-visible,
.haolo-support-media-link:focus-visible,
.haolo-support-file:focus-visible {
  outline: 3px solid #2f81f7;
  outline-offset: 3px;
}

.haolo-support-launcher svg { width: 27px; height: 27px; fill: none; stroke: currentColor; stroke-width: 2; }

.haolo-support-badge {
  position: absolute;
  top: -4px;
  right: -4px;
  min-width: 20px;
  height: 20px;
  padding: 0 5px;
  border: 2px solid #ffffff;
  border-radius: 10px;
  background: #e5484d;
  color: #ffffff;
  font-size: 11px;
  font-weight: 750;
  line-height: 16px;
  text-align: center;
}

.haolo-support-badge[hidden] { display: none; }

.haolo-support-panel {
  position: absolute;
  right: 0;
  bottom: 72px;
  display: flex;
  width: min(390px, calc(100vw - 32px));
  height: min(600px, calc(100vh - 122px));
  min-height: 420px;
  overflow: hidden;
  flex-direction: column;
  border: 1px solid var(--hs-border);
  border-radius: 22px;
  background: var(--hs-bg);
  box-shadow: var(--hs-shadow);
  transform-origin: right bottom;
  transition: opacity 150ms ease, transform 150ms ease, visibility 150ms ease;
}

.haolo-support-panel[hidden] { display: none; }

.haolo-support-drop-overlay { position: absolute; inset: 78px 10px 10px; z-index: 2; display: flex; align-items: center; justify-content: center; flex-direction: column; gap: 12px; padding: 20px; border: 2px dashed var(--hs-text); border-radius: 16px; background: var(--hs-bg); color: var(--hs-text); text-align: center; pointer-events: none; }
.haolo-support-drop-overlay[hidden] { display: none; }
.haolo-support-drop-overlay span { color: var(--hs-muted); font-size: 12px; }
.haolo-support-drop-hint { color: var(--hs-muted); font-size: 11px; line-height: 1.5; }

.haolo-support-header {
  display: flex;
  min-height: 70px;
  padding: 0 18px 0 20px;
  align-items: center;
  justify-content: space-between;
  border-bottom: 1px solid var(--hs-border);
  background: var(--hs-bg);
}

.haolo-support-title { margin: 0; color: var(--hs-text); font-size: 17px; font-weight: 750; }
.haolo-support-presence { display: flex; margin-top: 3px; align-items: center; gap: 6px; color: var(--hs-muted); font-size: 12px; }
.haolo-support-presence::before { width: 7px; height: 7px; border-radius: 50%; background: #98a0ad; content: ""; }
.haolo-support-presence[data-online="true"]::before { background: #30a46c; box-shadow: 0 0 0 3px rgba(48, 164, 108, 0.13); }

.haolo-support-close {
  display: grid;
  width: 38px;
  height: 38px;
  padding: 0;
  place-items: center;
  border: 0;
  border-radius: 50%;
  background: transparent;
  color: var(--hs-muted);
  cursor: pointer;
}
.haolo-support-close:hover { background: var(--hs-bg-soft); color: var(--hs-text); }
.haolo-support-close svg { width: 20px; height: 20px; stroke: currentColor; stroke-width: 2; }

.haolo-support-body { display: flex; min-height: 0; flex: 1; flex-direction: column; }
.haolo-support-gate,
.haolo-support-error,
.haolo-support-loading {
  display: flex;
  min-height: 0;
  flex: 1;
  padding: 34px 28px;
  align-items: center;
  justify-content: center;
  flex-direction: column;
  text-align: center;
}

.haolo-support-gate-icon {
  display: grid;
  width: 52px;
  height: 52px;
  margin-bottom: 18px;
  place-items: center;
  border-radius: 16px;
  background: var(--hs-bg-soft);
  color: var(--hs-text);
}
.haolo-support-gate-icon svg { width: 25px; height: 25px; fill: none; stroke: currentColor; stroke-width: 2; }
.haolo-support-gate h3, .haolo-support-error h3 { margin: 0 0 10px; color: var(--hs-text); font-size: 19px; }
.haolo-support-gate p, .haolo-support-error p { margin: 0 0 24px; color: var(--hs-muted); font-size: 14px; line-height: 1.65; }

.haolo-support-button {
  min-height: 44px;
  padding: 0 22px;
  border: 1px solid var(--hs-accent);
  border-radius: 12px;
  background: var(--hs-accent);
  color: var(--hs-accent-text);
  font: inherit;
  font-size: 14px;
  font-weight: 700;
  cursor: pointer;
  transition: opacity 150ms ease, transform 150ms ease;
}
.haolo-support-button:hover { opacity: 0.86; }
.haolo-support-button:active { transform: scale(0.98); }
.haolo-support-button:disabled { opacity: 0.45; cursor: not-allowed; }

.haolo-support-messages {
  display: flex;
  min-height: 0;
  flex: 1;
  overflow-y: auto;
  padding: 18px;
  flex-direction: column;
  gap: 14px;
  overscroll-behavior: contain;
  background: var(--hs-bg);
}

.haolo-support-message { display: flex; max-width: 84%; flex-direction: column; align-self: flex-start; }
.haolo-support-message[data-author="customer"] { align-self: flex-end; align-items: flex-end; }
.haolo-support-message-label { margin: 0 4px 5px; color: var(--hs-muted); font-size: 11px; }
.haolo-support-message-bubble { display: grid; gap: 7px; overflow: hidden; border-radius: 15px 15px 15px 5px; background: var(--hs-agent); color: var(--hs-agent-text); font-size: 14px; line-height: 1.55; white-space: pre-wrap; overflow-wrap: anywhere; }
.haolo-support-message[data-author="customer"] .haolo-support-message-bubble { border-radius: 15px 15px 5px 15px; background: var(--hs-user); color: var(--hs-user-text); }
.haolo-support-message-text { padding: 11px 13px; }
.haolo-support-media-link { display: block; color: inherit; }
.haolo-support-media { display: block; width: min(310px, 100%); max-height: 320px; object-fit: contain; background: var(--hs-bg-soft); }
.haolo-support-media-link:hover .haolo-support-media { opacity: .9; }
.haolo-support-media-link:active .haolo-support-media { opacity: .78; }
.haolo-support-file { display: flex; min-width: min(300px, 76vw); padding: 11px 12px; align-items: center; gap: 10px; background: var(--hs-bg-soft); color: var(--hs-text); text-decoration: none; transition: background-color 150ms ease, color 150ms ease; }
.haolo-support-file:hover { background: color-mix(in srgb, var(--hs-bg-soft) 70%, var(--hs-text)); }
.haolo-support-file:active { background: var(--hs-bg); }
.haolo-support-file > svg { width: 20px; height: 20px; flex: 0 0 auto; fill: none; stroke: currentColor; stroke-width: 2; }
.haolo-support-file > svg:last-child { width: 16px; height: 16px; color: var(--hs-muted); }
.haolo-support-file > span { display: flex; min-width: 0; flex: 1; flex-direction: column; gap: 2px; }
.haolo-support-file strong { overflow: hidden; font-size: 12px; text-overflow: ellipsis; white-space: nowrap; }
.haolo-support-file small { color: var(--hs-muted); font-size: 10px; }
.haolo-support-message-time { margin: 5px 4px 0; color: var(--hs-muted); font-size: 10px; }

.haolo-support-status-note { padding: 9px 16px; border-top: 1px solid var(--hs-border); background: var(--hs-bg-soft); color: var(--hs-muted); font-size: 12px; text-align: center; }
.haolo-support-status-note[data-kind="error"] { color: var(--hs-danger); }

.haolo-support-composer { display: flex; padding: 12px; flex-direction: column; gap: 9px; border-top: 1px solid var(--hs-border); background: var(--hs-bg); }
.haolo-support-composer-row { display: flex; width: 100%; align-items: flex-end; gap: 9px; }
.haolo-support-media-input { position: fixed; width: 1px; height: 1px; overflow: hidden; opacity: 0; pointer-events: none; }
.haolo-support-attach {
  display: grid;
  width: 44px;
  height: 44px;
  flex: 0 0 auto;
  padding: 0;
  place-items: center;
  border: 1px solid var(--hs-border);
  border-radius: 12px;
  background: var(--hs-bg-soft);
  color: var(--hs-muted);
  cursor: pointer;
  transition: border-color 150ms ease, color 150ms ease, transform 150ms ease, opacity 150ms ease;
}
.haolo-support-attach:hover:not(:disabled) { border-color: color-mix(in srgb, var(--hs-text) 46%, var(--hs-border)); color: var(--hs-text); }
.haolo-support-attach:active:not(:disabled) { transform: scale(.96); }
.haolo-support-attach:disabled { opacity: .45; cursor: not-allowed; }
.haolo-support-attach svg { width: 19px; height: 19px; fill: none; stroke: currentColor; stroke-width: 2; }
.haolo-support-composer textarea {
  min-height: 44px;
  max-height: 112px;
  flex: 1;
  resize: none;
  padding: 11px 12px;
  border: 1px solid var(--hs-border);
  border-radius: 12px;
  outline: none;
  background: var(--hs-bg-soft);
  color: var(--hs-text);
  font: inherit;
  font-size: 14px;
  line-height: 1.45;
}
.haolo-support-composer textarea::placeholder { color: var(--hs-muted); }
.haolo-support-composer textarea:hover { border-color: color-mix(in srgb, var(--hs-text) 38%, var(--hs-border)); }
.haolo-support-composer textarea:focus,
.haolo-support-composer textarea:focus-visible { border-color: color-mix(in srgb, var(--hs-text) 38%, var(--hs-border)); outline: none; background: var(--hs-bg-soft); box-shadow: none; }
.haolo-support-composer textarea:disabled { opacity: 0.55; cursor: not-allowed; }
.haolo-support-send { width: 44px; height: 44px; padding: 0; }
.haolo-support-send svg { width: 19px; height: 19px; fill: none; stroke: currentColor; stroke-width: 2; }
.haolo-support-media-preview { display: grid; width: 100%; min-width: 0; grid-template-columns: 56px minmax(0, 1fr) 34px; align-items: center; gap: 10px; padding: 7px; border: 1px solid var(--hs-border); border-radius: 12px; background: var(--hs-bg-soft); color: var(--hs-text); }
.haolo-support-media-preview-visual { width: 56px; height: 46px; border-radius: 8px; object-fit: cover; background: var(--hs-bg); }
.haolo-support-media-preview-visual.is-file { display: grid; place-items: center; color: var(--hs-muted); }
.haolo-support-media-preview-visual.is-file svg { width: 23px; height: 23px; fill: none; stroke: currentColor; stroke-width: 2; }
.haolo-support-media-preview > span { display: flex; min-width: 0; flex-direction: column; gap: 3px; }
.haolo-support-media-preview strong { overflow: hidden; font-size: 12px; text-overflow: ellipsis; white-space: nowrap; }
.haolo-support-media-preview small { color: var(--hs-muted); font-size: 10px; }
.haolo-support-media-remove { display: grid; width: 32px; height: 32px; padding: 0; place-items: center; border: 0; border-radius: 9px; background: transparent; color: var(--hs-muted); cursor: pointer; }
.haolo-support-media-remove:hover:not(:disabled) { background: var(--hs-bg); color: var(--hs-danger); }
.haolo-support-media-remove:active:not(:disabled) { transform: scale(.94); }
.haolo-support-media-remove:disabled { opacity: .45; cursor: not-allowed; }
.haolo-support-media-remove svg { width: 16px; height: 16px; fill: none; stroke: currentColor; stroke-width: 2; }

.haolo-support-resolved { display: flex; padding: 12px 16px; align-items: center; justify-content: space-between; gap: 12px; border-top: 1px solid var(--hs-border); background: var(--hs-bg-soft); color: var(--hs-muted); font-size: 12px; }
.haolo-support-resolved .haolo-support-button { min-height: 36px; padding: 0 14px; font-size: 12px; white-space: nowrap; }

@media (prefers-reduced-motion: reduce) {
  .haolo-support-root * { scroll-behavior: auto !important; transition: none !important; }
}

@media (max-width: 640px) {
  .haolo-support-root { right: 16px; bottom: max(16px, env(safe-area-inset-bottom)); }
  .haolo-support-launcher { width: 54px; height: 54px; }
  .haolo-support-panel {
    position: fixed;
    inset: auto 8px calc(78px + env(safe-area-inset-bottom)) 8px;
    width: auto;
    height: min(660px, calc(100dvh - 96px - env(safe-area-inset-bottom)));
    min-height: 360px;
    border-radius: 20px;
  }
}